Terms & Conditions

shop.sports-group.dk is owned and operated by Sports Group Denmark A/S.

VAT no. 34 70 40 74 (hereinafter "Sports Group Denmark or shop.sports-group.dk”)

Sports Group Denmark A/S (Head office)
Skærskovgaardsvej 5
8600 Silkeborg
Email: info@sports-group.dk

NOTE. This is not the address for returning webshop orders. Please see below.

These terms and conditions apply to purchase of goods on shop.sports-group.dk.

Ordering and payment
shop.sports-group.dk is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.

To shop at shop.sports-group.dk you must be above 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years old, you can still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.

You select the items you want to buy and put them in the "shopping cart/basket". You can right up to the time of order edit the contents of the shopping cart, and you can continuously check the contents and price of the goods. Any extra payments like shipping or debit card charges will not be calculated until immediately before payment.

When you are ready to order, click on "Checkout" where you enter your name, address, email, telephone number, payment method and choose delivery method. Confirm your purchase by clicking on the button "Complete order". 

The purchase amount will be withdrawn from your account when the product(s) is shipped.

At shop.sports-group.dk you can pay with the following creditcards:

VISA Electron
MasterCard Debit

We hold all creditcard fees. 

Acknowledgement of receipt of order and order confirmation

When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order. However, the order is not binding until you have received order confirmation. 

Shipping terms
We ship all parcels with GLS. We use insured parcel service and you receive a track & trace no. when we ship the order.

Delivery time is typically 1-3 business days. 
Free delivery on orders over 300 DKK for each locations. 

1 Locations: Sports Group Denmark
2 Locations: Racket Group

NOTE: We reserve the right to cancel an order if freight costs to remote areas exceed a certain size.

All prices are including Danish VAT.

30 days return right
When you shop online at shop.sports-group.dk you have 30 days return right. The right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.

Do after receiving only handle the goods in a way so that you can establish the nature, characteristics and the way they operate.

To return your product, follow instructions on the return note attached to your package. 

If you regret your purchase, the goods must be returned to:

Sports Group Denmark A/S
Skærskovgaardsvej 3, PORT 9
8600 Silkeborg
Att. Webshop Return SGD
Email: web@sports-group.dk

You have the responsibility of the package until we receive it. So keep postal receipt and tracking number. You must pay the costs of returning the package.

We only accept packages that are sent directly to the address. We do NOT pick up packages at parcel shops or parcel lockers.

Please write with big letters "RETURN SGD" outside of the box / parcel.

We expect you to dispatch as soon as possible, and you must return them within 30 days.

We do not accept packages sent COD (cash on delivery)

Will automatically happen when we receive your package. The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.

NOTE: Partly or no refund will happen if: 

- You have actually taken the goods in use

- It has been damaged while you were responsible for it

- You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate

- You have not followed the restrictions on the right of withdrawal. 

Complaints - If there is something wrong with the product 
Your purchase of covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.

In January 2016 there were adopted a new legislation in relation to the Consumer Complaints Act. We will allways suggest to contact us and solve any complaints but in case there is an dispute we cant solve. We refer to the EU commission's home page - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/ 

You must contact us within "reasonable time"
You must complain within "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible. You can complaint by contacting us by email: web@sports-group.dk. Depending on the specific situation, you will receive further instructions.

The product must be sent to: 

Sports Group Denmark A/S
Skærskovgaardsvej 5
8600 Silkeborg
Att. Webshop Return SGD
Email: web@sports-group.dk

When you return the item, please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form.

You must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package / goods up to our reception. So keep postal receipt and tracking number.

Note: We do not accept packages sent COD (cash on delivery) or similar.

In order to shop at shop.sports-group.dk you must state at least:

Telephone / mobile number

The above data is stored with information about the items you bought, for 5 years from the end of the financial year to which the information relates, see. Bookkeeping Act § 10, after which the data are deleted. Did you set up a login to be able to make self-service with us, your personal information and order information not be deleted unless you ask us to do so.

Information will not be disclosed or sold to third parties, except in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with the then-current privacy legislation. As a customer you are entitled to access to our registration data about you and you may object to the registration pursuant to the rules of this Act concerning the processing of personal data and inquiries regarding this should be directed to Sports Group Denmark via: web@sports-group.dk

By entering shop.sports-group.dk, you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and in order to recognize your computer. A cookie is not a program and do not contain viruses.

Governing Law and Jurisdiction Purchase of goods on shop.sports-group.dk is subject to Danish law. Any dispute settled by the Danish courts.